Placing orders via Allccessory are possible for all persons from the European Economic Area, regardless of residence, origin or nationality.
For orders that have been paid in advance, the delivery period commences the day after payment has been received. For all other payment options, the delivery period starts the day after the order has been confirmed. If the last day of the delivery period falls on a Saturday, Sunday or a public holiday, the delivery period is extended to the following working day.
The estimated delivery time is according to shipping companies policy. Estimated delivery time for Germany is 2-3 days after payment confirmation.
Claims related to incomplete deliveries or goods damaged during the delivery process must be directed at the respective delivery service, and must be made within 24 hours after the order has been delivered. Replacement items are subject to the Consumer providing to Allccessory proof of the claim being made.
The amount Consumers pay will be the item price quoted plus delivery charges. The latest domestic and international shipping rates to countries Allccessory operates in are available on the Allccessory checkout page. Moreover, the delivery costs applying to a given online order are displayed on the checkout page (i.e. the penultimate step in the online ordering process prior to submitting the order). The customer has to bear the direct costs of the return in the case of a revocation.
The Consumer can cancel an order without giving a reason within a time period of fourteen (14) days.
If you would like to cancel an order, please complete the form send it back to:
Order Cancellation Form (Template)
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:
Name of the consumer(s):
Address of the consumer(s):
Orders may be cancelled within a time period of fourteen (14) days, commencing on the day the Consumer, or a representative acting on behalf of the Consumer (excluding members of postal or carrier services), has received the goods. If the delivery comprises multiple separate shipments, the time period commences on the day the Consumer, or a representative acting on behalf of the Consumer (excluding members of postal or carrier services), has received the shipment that completes the delivery.
Cancellation & Refunds
Allccessory shall refund all payments received from the Consumer within a time period of fourteen (14) days after the Consumer has cancelled an order. However, Allccessory will not refund any delivery costs.Unless otherwise agreed, Allccessory will issue refunds by using the same payment method the Consumer has chosen when paying for the order. If the original payment method is not an available option (e.g. if the order was paid for using CoD), Allccessory shall refund the Consumer by either arranging for a bank transfer (BACS), or by issuing a crossed cheque. Furthermore, refunding the Consumer shall not incur any charges.
Allccessory shall have the right to refuse issuing a refund until any goods dispatched under the terms of the contract have been returned, or the Consumer has provided proof of return.
The Consumer shall return any goods within a time period of fourteen days commencing on the day the Consumer has notified Allccessory of the order cancellation. Consumers must provide proof of return upon request.
If cancelling an order involves returning items to Allccessory the Consumer agrees to pay the cost of return delivery.
Consumers must ensure that the correct return postage is paid. All surcharges incurred by returning an item with insufficient postage will be billed to the Consumer.
Allccessory will pay the cost of return delivery if the Consumer returns an item wrongly sent to the Consumer, or if the Consumer has received faulty goods. In these cases, the Consumer must notify Allccessory by
an email sent to email@example.com.